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About
Us

Serving is a privilege

Guaranteed Rate Insurance was established in 2008 by Victor Ciardelli, CEO and founder of Guaranteed Rate Inc. Guaranteed Rate Insurance is an independent brokerage offering an unmatched value proposition to our customers and our business partners. Our unique business model, passion for service and use of new technology have allowed us to consistently achieve new heights and redefine excellence.

Guaranteed Rate Insurance represents over 40 different property and casualty insurance carriers in 40 states. We understand that it is our job to listen, to be proactive and to act quickly with purpose. We are experts in our industry taking a consultative approach to sales and service, adding value and creating a trusted partnership with our carriers and our customers.

At Guaranteed Rate Insurance we believe that service is at the core of everything we do. Serving is a privilege and an honor, and it is the foundational element that we focus on to build our business of formidable size and strength.

Meet the team

Guaranteed Rate Insurance has built a leadership team that is dedicated to serving you. Your success is their mission.

  • "It is my responsibility to set the tone for our company and maintain a culture where we are intentional in putting the needs of our customers first."

    John Deichl
    Executive Vice President
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  • "In order to provide the top level of service, we must have the best people and best tools in the industry. I manage our recruitment efforts and coordinate with our technology providers to ensure an impeccable customer experience."

    Dominic Tassi
    Senior Vice President
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  • "My job is to ensure that our customers are receiving the highest quality of service throughout their term with Guaranteed Rate Insurance. Our resources and customer service sets us apart from other options, making us your go-to brokerage for the best service, rate, and coverage."

    Mike Tumpane
    Vice President of Customer Experience
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  • “Every interaction counts. It’s my responsibility to turn every phone call and email into an opportunity to learn and improve our customer service experience.”

    Irma Falkiewicz
    Director of Customer Experience
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  • “I’m in constant pursuit of improvement and efficiency. I work behind the scenes to make certain our software systems and insurance tools provide you what you need, when you need it.”

    Jaclyn Teets
    Director of Operations
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  • I provide the reporting and analytics for our executive, sales, and service teams, improving our customer’s experience through analysis and data.

    Jeremy Cassidy
    Director of Finance
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  • "It is my mission to train and lead our sales team in a culture that puts the customer experience above all else.'

    Drew Allison
    Sales Manager
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  • I work to unlock potential, build confidence, and maximize our sales team's performance so we can provide unparalleled value to our clients.

    David Dabel
    Sales Manager
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  • My responsibility is to ensure our sales team stands out to our clients through a solution-focused process. We specialize in finding the best insurance policies that suit each individuals’ needs.

    Caitlin Leak
    Sales Manager
    View LinkedIn Profile for Caitlin Leak

Our core values

At Guaranteed Rate Insurance, we believe that service is at the core of everything we do. Serving others is more than what we value, it represents our way of being and dictates how we interact with our customers, loan teams, each other, and ourselves. Serving is a privilege and an honor, it is the foundational element that we focus on to build our business of formidable size and strength.

We define service as the opportunity to earn the trust of others by striving for excellence while providing them something needed in a manner which maximizes the impact and contribution to their lives.

  • To Our Customers:

    We put our customers first; their protection and well-being drive our decisions and actions.

  • To Our Loan Teams:

    We are an extension of the loan team; we support the loan team and provide an insurance offering that enhances the industry-leading mortgage experience

  • To Each Other:

    We invest in each other so that we accomplish more as a team than we can individually; we will win together, we will lose together, and any mistakes are opportunities for us to learn and grow.

  • To Ourselves:

    We commit and hold ourselves accountable to making Guaranteed Rate Insurance an environment for our personal development and pursuit of excellence.

Guaranteed Rate Insurance Timeline

  • Seeing an opportunity to serve homebuyers using Guaranteed Rate’s streamlined mortgage process, we open our doors as a wholly owned subsidiary of Guaranteed Rate, Inc.

  • We make significant investment in people and technology, growing the staff and partnering with a leading quoting platform to provide faster quotes with more carriers.

  • We roll out a new insurance platform, integrating the system to better serve new homebuyers during the mortgage process.

  • We expand our coverage area up to 22 states. New developments in lead generation provide support for customers refinancing their mortgages.

  • Through strategic partnerships with new carriers, we now reach customers on the east and west coasts.

  • With new service offerings, new carrier contracts and by reaching customers in several new states, we are able to invest in our employees, growing our team by 60%.

  • We launch two new divisions, expanding coverage to Commercial and Life Insurance.

  • We open a new office in Chicago’s River North neighborhood. We implement a proactive pod model — a dramatic new team organization that allows sales, service and support to work together more efficiently. A state-of-the-art management system brings together our existing platforms, providing even better service to our insurance customers.

  • We expand our footprint to 40 states and break new business records each month. We started a partnership with Allstate, one of the top carriers in the industry, providing a range of new products on the national level.

Strategic Partners

Guaranteed Rate Insurance partners with the largest most well know insurance partners in the industry. These companies include Allstate, Progressive, Travelers, Safeco, Liberty Mutual, Nationwide, National General, AIG, CHUBB, State Auto and Foremost.

  • Allstate
  • Progressive
  • Travelers
  • Safeco Insurance
  • Liberty Mutual
  • Nationwide
  • National General
  • AIG
  • Chubb
  • State Auto Insurance Companies
  • Foremost insurance group
  • AAA
  • Hippo
  • Lemonade
  • Pure

Foundation

The Guaranteed Rate Foundation was established with one simple objective in mind: Impact the lives of our employees, our partners and their families and communities in times of need, in meaningful and positive ways. Every penny that is donated goes to someone in desperate need of help. 100% of all expenses are covered by Guaranteed Rate.

Who we serve

Guaranteed Rate Insurance was established in 2008 by Guaranteed Rate, Inc. President and CEO Victor Ciardelli. Guaranteed Rate Insurance is an independent insurance brokerage offering an unmatched value proposition to our customers, our referral partners, and our team members. Our unique business model allows us to consistently achieve new heights and redefine excellence, which has positioned us as one of the fastest organically growing brokerages in the country. Since 2012, we have achieved double-digit growth, year over year, and now represent over 40 different property and casualty insurance providers in 40 states.

Culture

The best service comes from happy employees. We recognize and celebrate each other’s accomplishments, and we like to have fun! Guaranteed Rate Insurance is dedicated to building a happy, healthy work environment for everyone.

  • Our positive attitude ripples out into our communities, ensuring positive growth all around.

  • Our workplace accepts everyone for who they are. We want our coworkers to feel safe, welcome and proud.

  • Guaranteed Rate’s Organization of Women (GROW) is an inclusive organization that provides women a safe place to learn and exchange ideas.

  • Powered by our employees, the Guaranteed Rate Foundation is an organization that focuses on helping people in the community get back on their feet through donations.

What our customers are saying...

  • In two words: Great service.

    Soad K.

  • My representative responded in a timely manner. She searched for the best coverage and price for our new town home. Meghan gave us excellent professional service!

    Barbara L.

  • The team at Guaranteed Rate Insurance continues to exceed our expectations by far. From day one, the insurance experts have been customer friendly, knowledgeable and just plain awesome. They care about you in every way.

    Henry P.

  • Everyone I dealt with knew my name, knew my coverage, and answered my questions in terms I could grasp. No one tried to “sell” me. I will continue to do business with these people, now and in the future.

    Christopher J.

  • A one-stop shop! Amazing customer service! Straight shooters — like dealing with a great family member. Would highly recommend!!!

    Geraldine P.

  • For my first time buying a home, I never once felt like I was out of the loop. Everyone clearly communicated with me every step of the way. Guaranteed Rate Insurance found me insurance and beat my current company by a lot!

    Ryan K.

  • Our agent is super quick to respond to questions, provides information about anything I’m curious about, and works hard to keep our premiums low. We’re super happy that she works so hard for us!

    James M.

  • “Who I worked with was so kind and friendly. She made sure I knew what was going on. She got our insurance quick.“
    — Cassie S.

  • “I appreciated you all being patient with me and my father. It was my first time and I had a lot of questions and made mistakes. And, considering how unprecedentedly busy you all are this time of year, the responses were prompt enough. I appreciated the help very much.“
    — Krishan A. 

  • “We had many questions through the process and she was very thorough and prompt with her replies. She got us the coverage we needed at an incredible value – cutting my car insurance in half and finding us a home insurance plan that was incredibly affordable. We are thankful to her and Guaranteed Rate Insurance for getting us the coverage we needed with little to no effort from us.”
    — Erik D. 

  • “What an amazing experience. The communication throughout was great. The sense of urgency and timeliness of the process was beyond what I expected!”
    — Eric E. 

     

  • “How can I better the best.”
    — Jorge T.